Refund Policy

Thank you for choosing BillVeda for your billing and invoicing needs. We value your satisfaction and have established this Refund Policy to ensure clarity regarding refunds and cancellations.

Free Trial

BillVeda offers a 12-day free trial period for new users. During this trial period, you can explore our services without any payment obligation. If you choose not to continue with our services after the trial period, you can simply cancel your account before the trial ends, and you will not be charged.

Subscription Payments

BillVeda operates on a subscription basis with monthly and annual payment options. When you subscribe to our services, you agree to the recurring billing cycle based on your chosen plan. Payments are processed at the beginning of each billing cycle.

Refund Eligibility

We offer refunds under the following circumstances:

• 7-Day Money-Back Guarantee: If you are not satisfied with our services within the first 7 days after your initial payment (following the free trial period), you are eligible for a full refund.
• Technical Issues: If you experience significant technical issues that prevent you from using our services, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the circumstances.
• Billing Errors: If you have been incorrectly charged or overcharged, you will receive a full refund for the incorrect amount.

Non-Refundable Circumstances

Refunds are not provided in the following situations:

• After the 7-day money-back guarantee period has expired
• If you have violated our Terms of Service
• For partial months of service
• For any add-on services or features purchased separately
• If you simply change your mind after the 7-day period
• If you have not attempted to resolve technical issues with our support team

Annual Subscription Refunds

For annual subscriptions, if you cancel after the 7-day money-back guarantee period but before the end of your annual term, you may be eligible for a prorated refund for the unused months, less a 20% administrative fee. This is evaluated on a case-by-case basis.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@billveda.code4utech.com with the subject line "Refund Request"
2. Include your account email address and the reason for your refund request
3. Provide any relevant details or documentation that supports your request
4. Our team will review your request and respond within 3 business days

Refund Processing

If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

Cancellation Policy

You may cancel your subscription at any time by:

1. Logging into your account
2. Navigating to the "Subscription" or "Billing" section
3. Clicking on "Cancel Subscription"
4. Following the prompts to complete the cancellation

When you cancel your subscription:

• For monthly subscriptions: Your service will continue until the end of the current billing cycle, and you will not be charged for the next cycle.
• For annual subscriptions: Your service will continue until the end of the current annual term unless you specifically request an early termination and prorated refund as described above.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@billveda.code4utech.com

Phone: +91 85957 37067

Address: Block RZ, Sagar Pur, Delhi, India - 110046